B11 Tech Solutions · Office Wi-Fi Coverage Plan for Jonathan Gorstein

The Situation in Simple Terms

One repair is done. One coverage gap is left.

We know the office still feels worse for video calls, and that is genuinely frustrating after an upgrade. We put this together as a visual walkthrough instead of a long email, so you can actually see what happened and why. Here is the honest, plain version, before we get into the details.

We built this short presentation just for you. Take it at your own pace. Every section draws the idea so it is easy to follow, and you can reach us anytime with questions.

01

The switch is fixed

The new switch restored stable power to your existing access points. That part is solved.

02

The office is a separate issue

This is a Wi-Fi coverage gap, not a power or hardware failure. Two different problems.

03

The office moved

It used to be upstairs. The remodeled garage area sits in a different part of the house.

04

Fast Wi-Fi needs to be close

The newer, faster signal travels a shorter distance. It needs an access point near the device.

05

The fix is simple

Add one dedicated Wi-Fi 7 access point inside or beside the office. That closes the gap.

What Happened, Step by Step

The full story, in order

Nothing here is hidden. This is the exact sequence from the first symptom to the recommended next step.

Step 1

Wi-Fi became unstable

Devices around the home started seeing drops and inconsistent performance, especially under heavy use.

Step 2

Remote diagnostics found the cause

The main switch was reporting insufficient power warnings to several access points. That pointed straight at the switch.

Step 3

A switch replacement was recommended

The honest fix for unstable power is the right switch, sized with room to grow, plus an extended warranty.

Step 4

A new 2.5Gb PoE switch was installed

This restored stable power and gave the access points the network capacity they need to run at full performance.

Step 5

Speed tests near the access points looked great

Where coverage is strong, the network now performs very well. That confirms the system itself is healthy.

Step 6 · Where we are now

The office stays weak

The garage office sits outside the strongest coverage zones. The signal has to fight through walls, distance, and materials to get there.

Step 7 · Recommended next

Add a dedicated Wi-Fi 7 access point for the office

Put a strong signal source right where you work. This is the direct fix for the remaining coverage gap.

Two Different Problems

These two things get confused. They should not be.

One is about power reaching your access points. The other is about Wi-Fi reaching your laptop. Solving the first does not automatically solve the second.

Resolved

Problem 1: Power delivery

What it affected

Stability of power going to the access points
Overall access point performance
Access points restarting or dropping devices
System wide instability during heavy use

What fixed it

The new 2.5Gb PoE switch

Result

Your access points now receive proper, stable power and full network capacity.

Still open

Problem 2: Office coverage

What it affects

Signal quality for the laptop inside the garage office
Video call stability
The laptop roaming back and forth between access points
Weak signal through walls, floors, and garage materials

What fixes it

A dedicated Wi-Fi 7 access point near or inside the office

Result

A strong local signal, right where your video calls and work devices live.

vs

Think of it this way: fixing the power was necessary and is done. But fixing the power does not place a new Wi-Fi source in a room that never had one nearby. That second part is what is left.

What the Switch Does, and Does Not Do

The switch powers your access points. It does not create coverage on its own.

The switch is the power and data source for every access point. It is essential. But it cannot project Wi-Fi into a room where there is no nearby access point.

Internet → PoE switch → access points → Wi-Fi coverage zones. The switch feeds the access points. Coverage only exists where an access point can reach.

Replacing the switch is like fixing the electrical panel that feeds your lights. Once the panel is fixed, every fixture can run at full brightness. But if one room still has no light fixture, the room stays dark. The office needs its own Wi-Fi fixture.

How Wi-Fi Actually Reaches Your Laptop

Wi-Fi is a two-way conversation, not a one-way broadcast

This is the part most people are never told, and it explains why a laptop can show "connected" and still struggle.

Like an FM radio, but talking both ways

Wi-Fi travels like a radio signal. Stand close to the station and it is crystal clear. Move behind walls, concrete, metal, insulation, or floors, or just get farther away, and it gets weaker. The difference is that radio only listens. Wi-Fi has to listen and reply.

The access point shouts. The laptop whispers.

An access point has large antennas and plenty of power. A laptop hides tiny antennas inside the screen and runs on a battery. So the laptop may hear the access point fine, yet its reply back can be too faint to hold a steady connection. That is why "connected" does not always mean "working well."

Both directions have to be strong for the call to stay smooth. The laptop's quiet reply is usually the weak link in a far room.

Here is a surprising one: even your own body can block the signal. People are mostly water, and Wi-Fi does not travel well through water, especially the faster 5 GHz and 6 GHz bands. When you sit at the desk facing the screen, your body sits right between the laptop and a distant access point and quietly absorbs part of the signal. In a far room this is enough to tip a shaky connection over the edge. With an access point in the same room, the signal no longer has to pass through you to get there.

Why 6 GHz Is Faster but Shorter Range

Think of Wi-Fi bands as different kinds of roads

Now that the access points have proper power, they can use their faster, higher performance bands, including Wi-Fi 6E and Wi-Fi 7 features on 6 GHz. Faster is great, but the fastest band also reaches the shortest distance.

2.4 GHz Local road

Slower Travels farthest Best through walls Crowded with devices

5 GHz Highway

Faster Balanced range Great for modern devices Shorter than 2.4

6 GHz Express freeway

Fastest Lowest delay Least congestion Ideal for video calls Shortest range Weakest through walls

Near an access point, the express freeway is open and the network feels much faster than before. But in the garage office, the device reaches for that fast lane and cannot quite hold it through the walls and distance, so it slows down or hops between bands. The cure is simple: build an on-ramp closer to the office.

Why It Can Feel Worse After the Upgrade

The upgrade did not break anything. It revealed what was already there.

Here is the key detail. Before the new switch, the access points did not have enough power to turn on their fastest band, 6 GHz. So your devices fell back to 2.4 GHz and 5 GHz. Those bands are slower, but they reach farther, so the office could still connect, just slowly. Once the switch restored full power, 6 GHz switched on. It is much faster, but it travels a much shorter distance. Near an access point that is a big win. In the office, the device now reaches for that fast band and cannot quite hold it through the walls and distance. The gap was always there. The upgrade simply made it easier to feel. This is a coverage limitation showing itself, not a new failure.

Before the switch

No power for 6 GHz

Devices used 2.4 and 5 GHz. Slower, but longer reach.

After the switch

6 GHz now active

Much faster, but a much shorter range from the AP.

Coverage Map Concept

Where the signal is strong, and where the office falls between

This is a conceptual illustration of coverage, not an exact floor plan. It shows the idea clearly: the new office sits between the Front Door and the Wife's Office access points, so the laptop is caught in the middle, trying to connect to both.

Now The office is in a soft spot

The new office sits between the Front Door and Wife's Office access points, so the laptop is stuck in the middle.

AP coverage Weak spot Existing AP New office, your laptop

Proposed A strong bubble over the office

A new access point inside the office gives the laptop its own strong, stable signal.

New strong coverage New office AP Existing APs Laptop connected

Why the Laptop Keeps Moving Between Access Points

Stuck between two weak signals, it never settles

When a device sits between two faint signals, it keeps switching to whichever looks slightly better at that second. Each switch is a tiny interruption, and real time apps hate interruptions.

01

Front Door AP, weak

The laptop sees the Front Door access point, but only faintly.

02

Office AP, also weak

It also sees a nearby access point, but that one is faint too.

03

It switches back and forth

The laptop keeps hopping between the two, chasing the slightly stronger one.

04

The video call gets unstable

Every hop interrupts Zoom, Teams, Google Meet, or FaceTime. That is the freeze and the dropout.

A speed test might still look fine in a quiet moment, because it only measures one quick burst. A live video call needs steady upload and download at the same time, second after second. Roaming and weak return signal break that steadiness, even when raw speed looks okay.

Why It Worked Better Upstairs

The original design was built around the old office

The network was laid out when your office was upstairs, near the access point by your wife's office. Back then, the office had a strong signal right beside it. The hardware did not change for the worse. The room did.

Then

Office upstairs, beside an access point

The upstairs office sat right inside a strong coverage zone. Short distance, fewer walls, a clear signal both ways. Everything felt fast and steady.

Now

Office in the garage, between zones

The remodeled garage office sits farther from any single access point, with different walls, insulation, and materials in the way. Same gear, new distance, new barriers.

One dedicated Wi-Fi 7 access point for the office

This places a high speed Wi-Fi source directly where your laptop and office devices actually live, so the signal no longer has to fight through walls, floors, garage materials, and distance.

Hardware

Ubiquiti WiFi 7 Access Point

The new access point for the office. The latest Wi-Fi standard, placed right where you work so the signal no longer travels through walls and distance.

$299.99 Qty 1

Hardware

Ubiquiti Managed Switch (garage)

A small managed switch placed in the garage so we can branch off the cable that already runs to the Front Door access point, instead of pulling a brand new line across the house.

$349.99 Qty 1

Hardware

Ubiquiti 10G PoE++ Adapter

Delivers power to the new access point over the same network cable, so no separate outlet or electrician is needed at the mounting spot.

$99.99 Qty 1

Hardware

Junction Box, 12 x 10 x 4 in

A clean, protected enclosure to house the switch and connections in the garage so the install is tidy and serviceable.

$38.57 Qty 1

Service

IT Consultation and Installation

Mounting, cabling, configuration into your UniFi system, and testing, including a real video call to confirm it holds. Estimated 2 hours 30 minutes on site.

$499.97 2 hr 30 min

Why a switch in the garage saves you money. A network cable already runs out to the Front Door access point. By placing a small managed switch in the garage, we tap into that existing cable instead of running a long new one across the house. That cuts the labor and time of a fresh cable pull. The switch runs at full speed with no bottleneck, so you lose nothing in performance. Same speed, less labor.

Office Wi-Fi Coverage Upgrade

WiFi 7 Access Point $299.99

Managed Switch (garage) $349.99

10G PoE++ Adapter $99.99

Junction Box $38.57

IT Consultation and Install $499.97

Subtotal $1,288.51

Pricing reflects the parts and labor for the dedicated office access point. Applicable taxes are added at invoicing. This focused scope is far smaller than the broader backbone estimate.

Approve the office upgrade

Why We Recommend Starting With the Office AP

The honest priority call

The larger estimate near two thousand dollars included additional upgrades beyond the office coverage. Those upgrades are real and have value. They strengthen the network backbone and prepare the whole system for faster 2.5Gb performance in the future.

That said, you do not need all of them to solve the problem in front of you right now. If the priority is video call stability in the office, the most direct fix is the dedicated office access point. It targets the exact pain point you are feeling, at a fraction of the larger scope.

Our recommendation: start with the office access point. If you want the broader backbone upgrades later, we can phase them in whenever it makes sense for you.

Expected Result After Installation

What changes the day it is installed

A clear, honest picture of the difference a local office access point makes.

Before Today

Weak office signal
Laptop roaming between access points
Video calls dropping and freezing
Walls and floors cutting down the signal
Fast 6 GHz not reliable from far away

After With the office AP

A strong access point right beside you
Much less roaming, the laptop settles
Steady, dependable video calls
Stronger 5 GHz and 6 GHz where you need it
A reliable work from office experience

An Honest Expectation

Stability matters more than peak speed

No Wi-Fi system can promise the exact same speed in every room. Every home has walls, materials, interference, and device limits. That is just physics, and any honest installer will tell you the same.

The goal is not the single highest number on a speed test. The goal is strong, stable, nearby coverage for the devices that matter most. For an office, steady beats fast. A call that never drops is worth more than a peak speed you only see for a second.

Optional Laptop Test

A quick way to confirm this yourself

Take the same laptop to a room close to an existing access point, such as the wife's office or a bedroom, for twenty to thirty minutes.

Open some websites

Browse normally and notice how quickly pages load.

Watch a video

Stream something for a few minutes and watch for buffering.

Join a video call if you can

A short Zoom, Teams, or Meet call is the truest test.

If everything feels noticeably better near the access point, that confirms the network is healthy where coverage is strong, and the office issue really is about coverage, exactly as described here.

Final Recommendation

Add a dedicated Wi-Fi 7 access point for the remodeled office

This is the most direct and cost effective way to solve the problem you are feeling today. The switch replacement was necessary to fix the power. The office access point is necessary to fix the coverage. Together, they complete the correction.

Step one, done

Stable power to your whole Wi-Fi system, delivered by the new 2.5Gb PoE switch.

Step two, recommended

Strong local coverage right where you now work, delivered by the office access point.

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